Returns & cancellations
We will replace or refund any bottle of wine that is damaged, flawed, or that the customer finds unsatisfactory. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that was ordered in error.
Please send an email to firstname.lastname@example.org to arrange for the return of a corked or flawed product. Once the wine is received, we will refund your credit card account for the cost of the wine, less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges.
A 15% restocking fee will be applied to all canceled orders.